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Terms and Conditions

1. General Conditions
By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction of residence. We reserve the right to refuse service to anyone for any reason at any time.
2. Products and Pet Health Disclaimer
Our business provides artisanal and commercial pet snacks. By purchasing our products, you acknowledge the following:
Not Medical Advice: Our pet snacks and any nutritional information provided are for general feeding and treat purposes only. They are not a substitute for professional veterinary advice, diagnosis, or treatment.
Allergies and Ingredients: It is the customer’s responsibility to check our ingredient lists for potential allergens before feeding our snacks to their pets.
Feeding Guidelines: Snacks should be given in moderation and should not replace a balanced diet. Always supervise your pet while they are consuming treats.
3. Pricing and Payments
All prices on our website are listed in Hong Kong Dollars (HKD) unless otherwise specified. We reserve the right to modify prices without prior notice. Payment must be made in full at the time of order placement through our approved payment gateways.
4. Shipping and Delivery
We aim to process and dispatch orders promptly. Delivery times are estimates and cannot be guaranteed.
The risk of loss and title for products pass to you upon our delivery to the carrier.
We are not responsible for delays caused by weather, carrier issues, or incorrect delivery addresses provided by the customer.
5. Returns and Refunds
Due to the perishable nature of pet snacks and food safety standards, we generally do not accept returns or exchanges.
If you receive a defective, damaged, or incorrect item, please contact us at [Insert Email Address] within [Insert Number] days of receiving your order, including photographic proof.
Refunds or replacements for defective items will be issued at our sole discretion.
6. Intellectual Property
All content on this website, including but not limited to logos, images, text, product descriptions, and graphics, is the property of [Insert Business Name] and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use our content without express written permission.
7. Limitation of Liability
To the fullest extent permitted by law, Harbour Furries Limited and its directors, employees, and suppliers shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website. This includes, but is not limited to, any adverse health reactions experienced by pets after consuming our products, provided we have clearly labeled the ingredients.
9. Changes to Terms
We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.